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Return Policy

 

Details

  • Prior authorization is required for all product returns. Contact Curecrete Customer Care at 801-489-5663 or customercare@curecrete.com.
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  • All returns must have an assigned Return Materials Authorization (RMA) number. The RMA number must be written on the address label.
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  • Authorized returns must be received at a Curecrete facility within 15 days of receiving an RMA number.
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  • Product must have been purchased within the previous 180 days and cannot be expired.
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  • All returns are subject to a 15% restocking fee.
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  • Return freight must be paid for by the customer. Collect shipments will be not be accepted.
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  • Private label products are not returnable.
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  • Special order products are not returnable.
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  • Products purchased as part of a sales promotion are not returnable.
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  • Products that have been damaged due to operator misuse are not returnable.
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  • All returned products must be sealed, full, clean and in resellable condition (labels must still be attached).
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  • Drop shipment orders of non-stock products are subject to the original manufacturer’s return policy.
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Exceptions

  • The wrong product was shipped and invoiced.
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  • Product does not perform to standard. Product will be subject to quality control tests prior to issuance of any credit.

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*To download a PDF version of this policy please click here.  The RMA Authorization Form can be downloaded here.

 

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